Privacy Policy
Fix Satellite Radio (“we,” “us,” “our”) respects your privacy. This policy explains what information we collect when you use the Radio ID form on formsatelliteradio.com or call our support line, how we use it, and your choices.
1. Information we collect
- Contact details you provide by phone or email (phone number, name if given, email address).
- Device / account details needed for support (Radio ID / ESN, device type, issue description, general location for signal guidance).
- Call data such as call recordings or notes used for quality, training, and dispute resolution (where permitted by law).
- Technical data from website visits (IP address, browser type, pages viewed) via standard server logs or analytics if enabled.
2. How we use information
We use information solely to deliver activation assistance, setup guidance, billing questions help, signal refresh guidance, troubleshooting, and related customer support; to improve service quality; and to comply with legal obligations.
3. Sharing
We do not sell your personal information. We may share limited details with service partners only as needed to complete the support you request, or when required by law. Your satellite radio subscription is billed by your radio service provider under their own privacy practices — not by this website.
4. Retention & security
We retain support records only as long as reasonably needed for service, quality, legal, and accounting purposes. We use reasonable administrative and technical safeguards; no method of transmission over the Internet or phone is 100% secure.
5. Your choices
You may decline to provide a Radio ID or personal details, though that may limit our ability to assist. For access, correction, or deletion requests where applicable, contact us using the details below.
6. Children
This site and service are intended for users in the United States who are 18 years of age or older. We do not knowingly collect information from children.
7. Contact
Fix Satellite Radio
1418 Lexington Drive, New Brighton, PA 15066, United States
Phone: 888-425-9303
Email: support@formsatelliteradio.com